ADMOOS is an AI-powered marketing and advertising platform operated by Belvcom Solutions, a business registered in Nigeria.
1. Disconnect a connected advertising account
When disconnect functionality is available, log in, open the relevant business project, go to Settings or Advertising Accounts, select the platform, choose Disconnect and confirm. After the connection is removed, ADMOOS will no longer request new information through that authorization unless you authorize it again.
Disconnecting an account from ADMOOS does not automatically delete information held by the third-party advertising platform.
2. Request ADMOOS account deletion
Option 1 — From your account
- Log in to ADMOOS.
- Open Account Settings.
- Select Delete Account where available.
- Review the deletion information.
- Confirm the request.
Option 2 — Email request
If self-service deletion is unavailable, email privacy@admoos.com with the subject Account and Data Deletion Request and include the email address associated with your ADMOOS account.
3. What happens after a valid request?
After receiving and verifying a valid request, ADMOOS will take reasonable steps to delete or anonymize applicable personal information. This may include account information, business projects, uploaded marketing content, products, images, marketing materials, connected advertising-account information, campaign information, AI-generated project information and account preferences.
Deletion may occur in stages where information is stored across different systems or service providers.
4. Advertising platform data
Deleting your ADMOOS account stops ADMOOS from continuing to use an existing connection. It does not delete information stored directly by Meta, TikTok, Google, SnapChat or another third-party platform. You may need to contact the relevant platform separately.
5. Information we may retain
Some information may be retained where legally required or permitted for legal compliance, tax and accounting, fraud prevention, security, dispute resolution, enforcement of agreements or required business records. Retained information is handled according to our Privacy Policy and applicable requirements.
6. Subscription cancellation and advertising spend
Deleting an account does not necessarily provide a refund for previous subscription payments. Subscription cancellations and refunds are governed by our Refund & Cancellation Policy. Advertising charges made directly through third-party platforms are not automatically cancelled or refunded by deleting your ADMOOS account.
7. Uploaded content and backups
Where applicable, content associated with a deleted account will be removed from active ADMOOS systems. Some copies may temporarily remain in backups or security systems until routinely overwritten or securely deleted.
8. Request processing
We will review valid requests and take reasonable steps to process them within a reasonable period, subject to identity verification, legal requirements, technical limitations, security requirements and legitimate retention obligations.