Clear rules for subscriptions, cancellations and refunds.

ADMOOS is operated by Belvcom Solutions, a business registered in Nigeria. By purchasing a subscription or paid service, you agree to this policy.

1. Subscription cancellation

You may cancel your ADMOOS subscription at any time. Where self-service cancellation is available, use your account settings. Otherwise contact support. Cancellation normally prevents the next subscription payment from being charged; unless stated otherwise at purchase, it does not automatically refund a payment already made. Paid features generally remain available through the period already paid for.

2. Refunds

Because ADMOOS provides digital software and may provide immediate access to AI tools, marketing analysis, campaign generation, advertising tools and other functionality, subscription payments are generally non-refundable once the paid service has been used or the subscription period has begun.

We may consider exceptional requests, including duplicate charges caused by technical/payment-processing errors, payments processed incorrectly by ADMOOS, significant unresolved technical problems preventing access to the paid service, or other circumstances where ADMOOS determines a refund is appropriate. Requests are reviewed case by case.

3. Free trials and promotions

Where offered, the terms displayed when a free trial, discount or promotional credit is accepted will apply. Promotional offers may have eligibility requirements, expiry dates, usage limits or restrictions. Unless expressly stated otherwise, promotional credits and free usage have no cash value and cannot be exchanged or transferred.

4. Advertising spend is separate

Money spent on Meta, TikTok, Google or other advertising platforms is separate from ADMOOS subscription fees. ADMOOS does not automatically refund advertising spend because a campaign did not generate sales, produced fewer leads, was rejected, was restricted, underperformed or because a marketing strategy changed. Advertising-spend disputes are generally handled under the relevant advertising platform's policies.

5. AI-generated services

AI-generated recommendations and content assist users but do not guarantee sales, leads, conversions, advertising approval, return on ad spend, revenue, customer acquisition or campaign performance. Failure to achieve a particular result does not by itself qualify for a refund.

6. Technical problems

If a paid feature has a technical problem, contact support promptly. We will make reasonable efforts to investigate and resolve legitimate issues. Where appropriate, a remedy may include fixing the problem, restoring access, extending a subscription, providing account credit or issuing a refund.

7. Suspension or termination

ADMOOS may suspend or terminate accounts for violations of its Terms, fraudulent or unlawful activity, abuse, misuse of advertising integrations or other permitted circumstances. Suspension or termination for a violation does not automatically entitle a user to a refund. Mandatory consumer rights are not limited.

8. Payment processing

Payments may be processed through third-party providers. ADMOOS does not intentionally store complete payment-card information where payment processing is handled directly by the provider. A successful payment confirmation does not necessarily mean a refund is available.

9. How to request a refund

Email support@admoos.com with your account email, payment date, amount charged, description of the issue and reason for the request. Do not send passwords, complete card numbers, CVV codes or other sensitive payment credentials.

10. Refund review and approved refunds

We may review account/subscription status, payment records, service usage, technical issues, service accessibility and whether a payment was duplicated or incorrectly processed. If approved, a refund will generally be issued through the original payment method where technically possible. Timing depends on the payment provider, bank or card issuer.

11. Pricing and third-party services

ADMOOS may change plans, pricing, features or usage limits. Material recurring-price changes will be communicated where required. Third-party services have their own billing and refund policies, and ADMOOS is not responsible for purchases made directly from those providers.

12. Consumer rights

Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded under applicable Nigerian or other consumer-protection laws.

13. Contact